PRODUCT
Privacy Policy
Privacy Policy
IRS Software Solution (M) Sdn Bhd respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our Facebook, Instagram, Messenger, WhatsApp, advertising, and automation channels.
Information We Collect
When you contact us through Meta platforms or our online forms, we may collect:
- Name
- Company name
- Phone number
- Email address
- Location
- Business nature
- Message or enquiry details
- Facebook or Instagram user ID
- WhatsApp phone number
- Advertisement, campaign, or source information related to your enquiry
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Share product or service information
- Assign your enquiry to our sales or support team
- Contact you through WhatsApp, Facebook, Instagram, Messenger, phone call, or email
- Keep internal records for follow-up and customer support
- Improve our marketing, sales, and support processes
Data Sharing
- We do not sell your personal information.
- Your information accessed only by our internal sales, support, marketing, and administration teams.
- We may use trusted third-party platforms, including Meta, WhatsApp, Google Sheets, n8n, and related automation tools, to process
- enquiries and manage follow-up communication.
Data Retention
We keep enquiry and communication records only for as long as necessary for business follow-up, reporting, customer service, and compliance purposes.
Data Security
We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Data Deletion Request
To request deletion of your data, please Whatsapp at: +60 12-928 8579
Please include your name, phone number, email address, or Instagram/Facebook username so we can identify your record.
Contact Us
IRS Software Solution (M) Sdn Bhd
Website: https://www.irs.com.my
